Nicoleta C Xvd

Payment taken

They have been taking money from my account without my permission. They subscribed me for some of their products without asking me first, therefore, I have been charged. Tried to call them, but it goes straight to voicemail. I emailed them and got no response back. Definitely not happy with them.
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Preferred solution: Full refund

User's recommendation: Be careful what you are buying as I believe that if you have bought something for the first time it will automatically subscribe to their products.

Sian W Lrw

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Verified Reviewer

Promotional code not worked

gruum - Promotional code not worked
Given a promotional code to purchase skin care after booking airport parking,tried to order tge free skincare gift plus I ordered other skincare to pay for with them ,my invoice confirms my paid items ,no mention of a free gift as promised with gruum
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Pros:
  • I believe its a good skincare range i wanted to try more as i was given some
Cons:
  • Online purchases can be to confusing

Preferred solution: My free gift as promised ? Worth £20

User's recommendation: To time con summing and very distressing

Resolved
Barry C Bjc

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Verified Reviewer

Resolved: About my order

I ordered on13th march still not delivered on April 1st received e mail on 22nd march saying been dispatched
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Preferred solution: Deliver product or service ordered

Sarah A Mlp

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Verified Reviewer
| map-marker Los Angeles, California

My products didn’t arrive

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Hi, I think Royal Mail must have left my parcel from Gruum outside my gate instead of putting it in the letter box as they normally do as I didnt get it. The next day when I went out I saw the packaging (without any products) in the alleyway where I live, so someone must have helped themselves to them. I can send you the photo I took. Royal Mail are really not providing a good service at the moment. Last time my package didnt arrive - I had to go to the depot myself to collect it. Please would you send me a replacement package. Thank you Sarah
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User's recommendation: Gruum contacted me very quickly and sent a replacement. It was Royal Mail who messed up the delivery. I would thoroughly recommend Gruum - great company.

Eve Zkn

Non delivery,them and took days to get response.Phoned and the number was going on voicemail.

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My order was not delivered for two weeks.I emailed them and they responded after 5 days .Called the phone number online and kept going on voicemail.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Bristol, Bristol

Vodafone discount

I bought the deal through vodafone and for some reason it never accepted my code which is vodpdjkayxh4 it has charged me the full price and I should only pay postage. Kind regards Kim
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Jane W Jjr

Wrong addressee

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gruum - Wrong addressee
I received a package at my house this morning addressed to Michael Buckley. He is not known at this address and I am worried that someone could be using my address to set up a false account. My address is: Entwistle Hall House Entwistle Hall Lane Bolton BL7 0LR Could you please advise why the parcel has been sent here.
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Preferred solution: A reason for the package being sent to an unknown person at my address

Resolved
Jonathan S Pxn

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Verified Reviewer

Resolved: None despatch

Updated by user Sep 08, 2023

Company resolved the issue.

Original review Aug 09, 2023
I ordered 2 separate items. Cheaper one delivered next day. Second order over £100 not desoatched yet despite payment clearing . Guess they have stock control / cash flow issues ! No response to emails either !!
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Pros:
  • Online
Cons:
  • No contact

Preferred solution: Full refund

User's recommendation: Do not recommend

Anonymous
map-marker Penzance, Cornwall

Part of my order not delivered. Impossible to contact customer service.

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Fault in delivery and no customer service000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
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Anonymous
map-marker Edinburgh, Edinburgh

Impossible to contact

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Overcharge on order. Impossible to contact customer services. Telephone number goes straight to voicemail.
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User's recommendation: Avoid

Sara J Txj

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Verified Reviewer

No service

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So I ordered a free mystery gift all I had to pay was the postage .Also IDE receive a gift extra one .Do I did to find the wrong item come was told it's hand picked so how this was wrong.Then to be told the order would be re ordered and they were sorry. So now I get email saying thanks for your refund ext it will be with you within 3_5 days.Ok first off never asked for a refund was told I would receive my order again ..So no communication customer service is useless and now what a drama so avoid what a gruuming joke
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Preferred solution: Apology

User's recommendation: Avoid

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